Refund policy

14-day returns from delivery — clear rules so there are fewer surprises.

• Change of mind: Unused item in original condition within 14 days. Email hello@lumenlab.shop with your order number first. You pay return postage unless we agree otherwise. Original outbound shipping is non-refundable.
• Not eligible: Wear and tear, misuse, damage after delivery, or used / not resaleable items (except faulty — below).
• Faulty / wrong / not as described: Full refund or replacement. Contact us with photos + order number within 14 days of delivery. We cover return postage for approved faulty cases (or may refund without return for low-value items).
• Hygiene: Opened personal-care tools (stamps, razors, and similar) may get exchange or store credit instead of a full cash refund.
• Late delivery: Estimates are not guarantees. We help with tracking; refunds for delay are case-by-case if a parcel is lost or extremely overdue.
• Refunds: Approved refunds go to the original payment method after we confirm (and after inspection if a return is required).